COVID-19 Useful Info
Our top priority is you!
We would like to inform our valued guests that we are regretfully obliged to postpone our opening date till the end of May, adhering to the Greek government announcement to suspend the operation of all hotels and resorts, in an effort to prevent the spread of COVID-19.
Meanwhile, we’ll be doing our best to stay positive and prepare our hotels for your future stay. Your safety and security, as well as your satisfaction, is a matter of urgency for us. As coronavirus (COVID-19) is spreading and appears to evolve we are committed to ensuring your travel arrangements with flexibility.
We hope that we’ll have the opportunity to welcome you soon, but in the meantime please find below our updated flexible policies.
If you have booked your stay directly through our website or our reservations team with arrival until the 31st of May, you may rebook your stay and get benefited with a 10% discount and upgrade (subject to availability) without any fees apart from the rate difference according to the period. Please feel free even to change hotel or destination and choose among any of our 65 properties All Over Greece If you have booked your stay directly through our website or our reservations team with an arrival from 1st of June till 31st of December, we provided you with further flexible options according to the rate booked: In case of reservation in a non-refundable rate plan, you can rebook your stay in a future date within 2020 or 2021, to any of our HotelKeys hotels all over Greece, without any fees apart from the rate difference according to the period. You do not have to decide the dates in advance. We will provide you with a voucher you can use as soon as you feel more confident to rebook In case of a reservation on a refundable rate, you can cancel your reservation without any fees applied even up to seven (7) days before arrival. If you have booked your stay through your travel agent or an online travel agency, you are kindly requested to contact your provider directly and they will be able to assist you with your request.
STAY SAFE DURING YOUR FUTURE STAY WITH US
All safety precautions and measurements have been met according to the guidance of local, European, and global authorities of health and we would like to thank you in advance for trusting us. During these challenging times, we are committed to keep you satisfied and serve you with excellence.
Our hotel teams are receiving ongoing briefings and enhanced operating protocols.
- We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of a hospital-grade disinfectant.
- We will continue to adjust the food and beverage service in accordance with current food safety recommendations.
- We have increased the deployment of antibacterial hand sanitizers.
- We support and follow the guidelines and recommendations of local and health authorities